WhatsApp（KKSHOES）：+86 173 0023 4509 Wechat（微信 火云鞋神）：xsxs5000 Payment Methods: WeChat Pay, Alipay, PayPal, International Wire Transfer, Virtual Currency (Cash on Delivery is not supported) 支付方式： 微信支付，支付宝支付，PayPal支付，国际电汇，虚拟货币（不支持货到付款） Order Dispatch Time: Based on UTC+8 (China Standard Time) Orders placed before 17:00 will be dispatched with tracking numbers by 21:00 the same day. Orders placed after 17:00 will have tracking numbers dispatched by 21:00 the next day. For urgent orders, please inform us in advance. (Hong Kong, Macau, Taiwan, and international orders will be updated after customs clearance, which typically takes about 3 days.) 派单时间 以UTC+8时区为准（中国北京时间） 21:00前派发完毕。每天17:00之前的订单，单号与当晚21:00之前统一派发 17:00之后的订单，第二天21:00前派发单号，加急订单请务必提前告知。 （港澳台及国际订单将在清关手续办完后更新，通常需要3天左右更新订单） Delivery Status: Orders placed before 16:30 will be shipped out the same evening if 90% are in stock. Orders placed before 17:00 will have tracking numbers issued the same evening, with dispatch arranged within about 48 hours. For out-of-stock items, defects, or delays, customer service will notify you, and expedited shipping will be arranged once the item arrives. Out-of-stock items will be notified in advance to ensure timeliness. 到货情况 16:30前的订单，90%现货当晚发出，17:00前的订单，当晚出单号48小时左右安排配发。未到货/瑕疵更换/延迟配发的，客服均会通知到位，并且到货后均会加急发走;断货提前通知，保证时效。 Response Time: 10:00-22:00 (Order cutoff at 17:00). Due to high consultation volume, responses may be slow; please send a voice message for urgent matters. We are busy with order fulfillment in the evening, and issue handling/after-sales orders are processed in the morning. If responses are delayed outside order times, please understand. For price inquiries and product questions, please inquire during the afternoon order time. For items with listed prices, please check and order yourself. 回复时间 10:00-22:00(17:00截单),咨询量大，回复慢时可弹语音顶一下。晚间配货忙碌，早间处理问题/售后订单，除接单时间外，回复不及时请见谅，查价问货请尽量下午接单时间询问，有标价的请自行查询下单。 Regarding Return Shipping Fees: Customers are responsible for return shipping fees. For international orders, returns are only accepted to warehouses in Poland, Canada, the USA, the UK, or Germany (please arrange the nearest location yourself). 关于退换运费 退换货需客户自理运费。国际订单退换货仅支持退仓到波兰、加拿大、美国、英国、德国（请客户自行就近安排） Regarding Size Discrepancies: Size discrepancies of up to 3mm are normal. Even the same model of shoes from the official source cannot guarantee exact size matching. The size on the received item is the final reference. 关于尺码误差 鞋码尺码部分误差是正常的情况，一般误差在3MM左右。即便是官方的同一双鞋子也没有办法保证是完完全全一样的尺码。具体依照收到的鞋码尺码标注为准。 Regarding Color Differences: All items sold are photographed in real life, but slight color differences may occur due to lighting or monitor settings. The color of the actual product takes precedence. 关于产品色差 我们所卖的物品均为实物拍摄，但难免会因灯光或显示器等原因出现略微色差，货品颜色一律以实物为准。 Receiving Instructions: All shipped items are 100% brand new. If the item appears worn, has dirty/misused soles or surfaces, or shows signs of damage upon receipt, please record an unboxing video and send it to customer service, and refuse to accept the delivery. If signed for at a proxy point, please return it to the proxy point and refuse the acceptance. After acceptance, any reported damage will be considered as having been worn. 收货须知 所有发出货品均为100%全新，若收货后货品疑似穿过、鞋底鞋面脏污/磨损/破损等，请录制开箱视频发送给客服并直接拒收，若是代理点签收请务必送回到代理点拒收，签收后的鞋子售后反馈有损一律视为穿过。 After-Sales Compensation Standards: For wrong color, wrong size, or serious damage/defects, we will cover the return shipping fees. For minor defects or small issues like loose threads, shipping fees are not covered, and the buyer must bear the return shipping costs. Compensation Standards: Exchange (shipping included): $15 return shipping subsidy, and the replacement will be shipped free of charge. Return: Full refund of original shipping cost, plus a $15 return shipping subsidy. Repair: Return shipping is at the buyer’s expense; the repaired item will be shipped back free of charge. The maximum subsidy for return shipping is $15; please choose a reasonably priced courier for return shipping! Domestic users in China have a maximum subsidy of 10 RMB. 售后补贴范围标准 1.如出现发错色、错码数、严重破损瑕疵，我方补贴往返运费。 2.轻微瑕疵、小线头等，不包运费，须买家自理往返运费。 补贴标准: 1.换货(包往返):寄回补贴15美金运费，换货发出包邮。 2.退货:退款时发出邮费不扣(退下单全款)+再补贴15美金寄回运费 3.维修:寄回邮费自理，维修后寄出包邮 4.补贴寄回运费上限15美金，您可以选择价格适中的快递寄回! 中国境内用户补贴上限为10元人民币。